FREE SHIPPING ON ORDERS OVER $100! USE CODE FREESHIP100 - American Small Business Owned & Operated

FAQs

We offer a 100% Satisfaction Guarantee - Which means we will refund your product cost or replace it if you don't receive your order, if it got damaged or was not as described in the product page. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

Note: There are no refunds on shipping costs. In the unlikely event that your order hasn't arrived within 6-8 weeks (due to lost mail, etc.) please contact us via support@rightwinggear.com and we will issue a full refund or resend your order. Refunds & returns will not be processed after 30 days of you getting your product. Thanks for understanding!

What is your shipping policy?

FOR USA ORDERS:
Shipments for orders in America are done via UPS & USPS and the order normally arrives within 7-10 business days under normal circumstances. Tracking information is provided for all orders once the order ships out usually within 5 days.

FOR UK ORDERS:
Shipments for orders in UK are done via Royal Mail Economy, ePacket or Singapore Post. The order with Royal Mail Economy, ePacket normally arrives within 10-20 business days and under normal circumstances. Tracking information is provided for all orders once the order ships out usually within 5 days.

FOR REST OF THE WORLD ORDERS:
Shipments for rest of the world are done via Singapore Post and normally arrives within 30-50 business days and under normal circumstances. Tracking information is provided for all orders once the order ships out usually within 5 days.

What are your shipping costs?
The total shipping charge depends on the weight of the product and the country we are shipping to but should be $5.99 to $6.99 for standard weight items. This increases if you have more than one freebie in your item cart which are stocked at different warehouses overseas.

Are there any bulk discounts?
Our Pricing is tallied up using individual product prices so if you are thinking about purchasing 50 or more products, please contact us prior to ordering, and we’ll be happy to work on a discount for you.

How can some items be FREE?
The items that are labelled as FREE, are promotional deals that our marketing team have managed to negotiate. We only get a certain number of each product and Each deal lasts only until the product is sold out. The Items are 100% free, you simply pay the cost of our shipping, handling and processing fees to ship the items to you. Yes, it seems too good to be true but rest assure it is REAL so don't miss out while supplies last!

I've ordered multiple items, but I only received one, why?
Sometimes items from the same order will be split into different packages in order to avoid additional fees and different items may be stored in our different warehouses.

You should receive any missing components of your order within timely manner. However if you don't – please let us know and we will get right on it. You can contact our support by emailing: support@RightWingGear.com.

Please keep all delivery packets and receipts as we will require them for evidence of shipment.

Where can I find my tracking number?
This will be e-mailed to you once the products are shipped and also updated in your account. You can log in and check it as it will be updated once the tracking information is available.

In the rare case, If we cannot provide you with the tracking number, you can avail the 60 day return policy if the item does not arrive.

Where is my order?
Please make sure to check your tracking number first to track where your order currently is. If the number says that you have received the order but you have not yet, it is most likely with your local postal service. Please consult them and revert back to us if there are any further issues.

Are there any customs fees?
You will need to bear the cost of any custom or import fees outside of the total price of your order from RightWingGear.com. That being said, we mark all our orders as gifts and hence, the chance of attracting custom duties is very low.

The color looks different on my newly received item than what I see on the website – can I do something about this?
Computer screens display colors differently and that is one reason that you might receive slightly different colored products. We assure you the design will remain same and the products are of the same quality.

How secure is my personal information?
RightWingGear.com adheres to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.

Refunds & Returns
We offer a 100% Satisfaction Guarantee - Which means we will refund your product cost or replace it if you don't receive your order, if it got damaged or was not as described in the product page. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

Note: There are no refunds on shipping costs. In the unlikely event that your order hasn't arrived within 6-8 weeks (due to lost mail, etc.) please contact us via support@RightWingGear.com and we will issue a full refund or resend your order. Refunds & returns will not be processed after 30 days of you getting your product. Thanks for understanding!